Open the TAMII SHOP app, choose 'Create Account', enter your details, phone number, and password, then complete the required verification step.
You can log in using the phone number and password associated with your account.
You may select Cash on Delivery or Bank Transfer, but payment in either case is made only after receiving the product.
Bank transfer before receiving the product is prohibited. Bank details and receipt upload appear in the order details only after it is marked Delivered.
Prices are displayed to customers in Libyan Dinar (LYD).
Delivery fees are determined based on the order and the delivery city, and are displayed within the order details before confirmation.
Some products may be available directly, while others require some time to be provided. Availability status is shown within the product details.
You can track the status of your order from the 'My Orders' section within the app.
Cancellation is immediate while Pending Confirmation and requires review when Confirmed, Sourcing, or Preparing. Contact support once it is Out for Delivery.
From an eligible Delivered order, select items and quantities, add the reason and required attachments, then submit the request for review.
Go to the account page within the app, choose 'Delete Account', then complete the verification and final confirmation.
The login account and personal data that are no longer needed are deleted. Some necessary financial or operational records may remain after being separated from the account.
Open the in-app Support page and select Technical Support or Order & Product Support, or email support@tamii.ly.
