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Support Center

Start from the in-app Support page and choose Technical Support or Order & Product Support. You may also email support@tamii.ly.

Account and Login

If you have trouble creating an account, haven't received the verification code, or lost access to your account.

Orders

For order errors, status-based cancellation, delayed updates, or help with a product.

Payment

For final-price or delivery-fee questions, or receipt upload after delivery. Payment before receipt of the product is prohibited.

Delivery

If the order is delayed past the scheduled time, or you want to modify the delivery details before shipping.

Returns

To submit a product return request or inquire about the status of a previous return request.

Delete Account

If you encounter an issue while trying to delete your account from within the app.

Security Notice:

The TAMII SHOP support team will NEVER ask you to send your password or verification code (OTP). Be careful not to share this data with anyone.