Last Updated: August 12, 2026
Orders are dispatched from Shahat to active cities shown in the app's delivery options. Unsupported cities cannot be selected.
City, area or description, nearest landmark, and primary phone are required, and a secondary phone may be added. Multiple addresses can be saved and one selected as default.
The active city fee is loaded from the system and shown during order review before creation, then stored in the final order total.
The duration is affected by the product availability status (available immediately or needs to be sourced), in addition to shipping companies' working hours and road conditions.
You can track status from My Orders, and important updates are sent as notifications after notification permission is granted.
In the event of any unexpected delay, the support team or delivery representative will contact you to coordinate an alternative time.
The customer is responsible for providing accurate delivery data. Any delay or failure in delivery resulting from inaccurate data may subject the customer to bear re-delivery costs.
